What we look at
Seven areas where charges and leases part ways.
Recovery charges can sometimes differ from what a lease permits, through calculation errors, allocation methods or differences in interpretation. TenSure helps establish what the available documents support. These are the areas we examine:
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How it works
Three steps. No contact with your landlord.
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Our services
Check what you pay. Keep watching it. Get help at renewal.
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We advise you and you deal with your landlord. Representation in those discussions is not part of the service; where appropriate it may be available under a separate mandate.
More on each service →What a Check delivers
A report you can read in thirty seconds.
What is correct, what the lease does not support, and what needs further documents. Every finding is traced to a lease clause or tariff. The figures shown are from a fictional example.
Read the sample report →What you can expect
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What to have ready
Start here
Start with a TenSure Check
Contact us for an initial assessment. We will confirm whether your lease and billing arrangements are suitable for review, then send you a written, fixed-fee quote before any work starts.
Our services
Check what you pay. Keep watching it. Get help at renewal.
Each step leads naturally to the next. Every fee is fixed and quoted in writing before any work starts.
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Advice, not representation
Every TenSure service gives the client findings and guidance: what the lease allows, what to query, what questions to ask and how to resolve them. The client deals with the landlord directly. TenSure does not represent the client in discussions, correspondence or negotiations with the landlord or managing agent; where appropriate, it may be available under a wholly separate written mandate, on separate terms and fees.
Three classes of finding
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Start with a TenSure Check
Sample Check report · fictional example
Example A: a report with findings
The tenants, building, tariffs and amounts are fictional and illustrative only.
1. Summary
Your electricity has been billed at a higher rate than your lease allows. Based on the documents reviewed, we verified a rate discrepancy of R25,488 over 24 months, calculated on the consumption shown on your statements. A further R7,200, a management fee on recoveries, was billed without a basis in your lease. Two items, up to R11,990 in total, need further records before they can be confirmed: the landlord's area schedule and the roof repair invoice. Rent, escalation, rates and insurance matched your lease.
3. Findings
| # | Charge | Status | What the lease allows | What was billed | Amount (R) |
|---|---|---|---|---|---|
| {{ f.n }} | {{ f.charge }} | {{ f.status }} | {{ f.allows }} | {{ f.billed }} | {{ f.amount }} |
Lease allows: {{ f.allows }}
Billed: {{ f.billed }}
Every amount is traceable to the calculation schedule in Appendix 1 and to the documents listed in section 6. Tariff and consumption figures in this example are illustrative, not actual municipal tariffs.
4. What to do next
You deal with your landlord directly; these steps are our guidance.
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If we find no discrepancies in the charges reviewed, we say so.
A clean result still gives you a benchmark, an escalation check, a renewal timeline and assurance.
Client intake and privacy consent
Start with a TenSure Check
This form lets TenSure assess your case and prepare a written quote; it does not commit you to any service. Work starts only once you accept a quote and its engagement terms.
Five quick questions
These decide whether there is a viable case before you share any documents.
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Please complete every field you can; leave blank anything you do not know.
Documents and services of interest
Tick what you are sending. Please do not send documents by other channels. We will confirm whether the documents are sufficient before we quote.
Services of interest
Tick any you are interested in; we will confirm the scope and fee in a written quote.
How we handle your documents
From the moment you send them, TenSure undertakes to:
TenSure processes your information under the Protection of Personal Information Act 4 of 2013 (POPIA), which protects companies as well as individuals. Information officer: Chris Rencken, chris@tensure.co.za, 083 462 9254.
Acceptance
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Your intake for {{ premisesLine }} has been received. We will confirm whether your documents are sufficient, then send you a written, fixed-fee quote before any work starts.
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About TenSure
Your bill, read the way it was built.
TenSure is led by Chris Rencken: twenty years inside South African commercial real estate, much of it spent structuring recovery regimes from the landlord's side of the table. TenSure puts that knowledge on the tenant's side.
Why experience matters
A statement only makes sense if you know how it was put together.
Recovery charges are built from lease clauses, apportionment schedules, meter readings, municipal tariffs and annual reconciliations. Each step involves a choice. Checking them properly takes more than arithmetic: it takes knowing where those choices are made, and what the lease actually allows.
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Twenty years in South African commercial real estate, built from the ground up: leasing space, running buildings, restructuring debt and working through distressed positions, then investment structuring, repositioning and development advisory.
A large part of that work was on the landlord side, designing how operating costs, utilities and municipal charges are recovered from tenants. TenSure reads your charges with that same understanding of how they were meant to work, and where they tend to go wrong.
TenSure began with referrals: tenants who suspected their charges were wrong and had no one independent to ask.
How we work
Experience, made repeatable.
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Independence
On the tenant's side. Accuracy, not intent.
TenSure does not sell its findings or benchmarks to landlords. We check your bill against your lease and never attribute motive: whether a charge is wrong by design or by accident, you overpay the same amount.
TenSure is a trading name of Prizm Property Partners (Pty) Ltd, an independent property advisory firm based in Kloof, KwaZulu-Natal. Reviews are delivered remotely, so we work with tenants nationwide.
About Prizm Property Partners ↗Contact
Contact us for an initial assessment.
We will confirm whether your lease and billing arrangements are suitable for review, then send you a written, fixed-fee quote before any work starts.
Send an enquiry
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Thank you.
We will be in touch to arrange a short first call. If you already have your lease and statements to hand, you can start your intake now.